What happens to your data when you call or message Kreedl

The Kreedl AI assistant. It is not a person. The assistant works for the building operator or landlord it named at the start of the conversation. At the start of every call it also told you the call is recorded. At any time you can say you want to speak to a person and the assistant will connect you or arrange a call-back.

The controller of your personal data is the company the assistant works for (the building operator, landlord or facility operator). It decides why and how your data is used. Kreedl is the processor. It handles your data on the controller's behalf and instructions and uses it for nothing else. You can send questions and requests to either of us. If you write to us, we will answer and bring the building operator in.

Only what you told or wrote us during the conversation and what is needed to handle your request. Typically -

• the phone number or email you contacted us from
• your name, if you gave it
• the address, building, apartment or unit number the request concerns
• the content of your request - fault description, photos, voice notes, a question about an available unit, a viewing time
• the call recording, transcript and summary

If you are an existing tenant and the building operator has given us access to its records, the assistant may look up your tenancy details (unit, tenancy dates, rent, payment status) to answer you. The building operator has these from your lease.

If you are enquiring about a rental, the assistant may ask for information the landlord needs to assess your application - move-in date, household size, employment, income, references. You do not have to answer, but without some of it the application may not be assessable.

We do not require a national identification number. In rare cases, if the building operator needs to verify your identity, the assistant may ask for the four digits after the slash of a Czech "rodné číslo". We never store the full number. We do not store or send door codes or other access credentials.

• To handle your request - log a fault, book a technician, schedule a viewing, answer a question.
• To pass the request to the building operator and, if needed, to the technician or vendor who will do the repair. The vendor receives only what the job needs - building, unit, fault description, photo and a contact if access must be arranged.
• To assess your rental application, if you are an applicant. The assistant compiles your answers into a summary and a recommendation for the landlord. Whether you get the unit is always decided by a person at the landlord, never by the assistant. The recommendation is based on the landlord's criteria (move-in date, income, references), never on your origin, religion, health or any other protected characteristic.
• Public-source information. If the landlord asks, Kreedl may search publicly available information about you in connection with your application, such as a public social-media profile or public registers, and summarise it for the landlord. If this applies to you, the assistant tells you no later than at first contact. The legal basis is the landlord's legitimate interest in assessing the application. You can object to this processing.
• To keep a record of what was agreed, so both you and the building operator can see what happened.

• Existing tenants and facility users - performance of your lease or other contract and the building operator's legitimate interest in running the property properly (Article 6(1)(b) and (f) GDPR).
• Rental applicants - steps at your request before entering a contract and the landlord's legitimate interest in assessing the application (Article 6(1)(b) and (f) GDPR).
• Call recordings - the building operator's legitimate interest in documenting what was agreed and in quality control (Article 6(1)(f) GDPR).
• Vendors and technicians - performance of their contract with the building operator.

We do not need your consent for this and do not ask for it. You do have the right to object to processing based on legitimate interest (see below).

• The building operator or landlord the assistant works for.
• A technician or vendor if a repair is needed - job details only.
• Kreedl as processor and its technology providers for telephony, storage and AI processing. They act on our instructions and contracts and may not use your data for themselves. The list is in section 7 of the Privacy Policy at kreedl.com/privacy.

We do not share or sell data with anyone else. We send you no marketing. We do not train AI models on your data.

We store data in the European Union. Some AI processing and telephony providers may process data in the United States. Any such transfer is covered by EU Standard Contractual Clauses or a European Commission adequacy decision.

• Call recordings, transcripts, messages, photos - up to 12 months, or less if the building operator sets a shorter period.
• Rental application data and public-source summaries - until the application is decided, at most 6 months.
• Your tenancy data, if you are a tenant - for as long as the building operator keeps it under your lease.

After that we delete it. You can ask for earlier deletion.

• Ask what data we hold about you and get a copy, including the recording or transcript of your call.
• Ask for incorrect data to be corrected.
• Ask for deletion.
• Object to processing based on legitimate interest, including call recording and public-source searches.
• Ask for processing to be restricted.
• Ask for human review of any recommendation about you, give your point of view and contest it.
• Complain to the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Praha 7, uoou.gov.cz, or in the UK to the Information Commissioner's Office, ico.org.uk.

Write to [email protected] or to the building operator. We reply within one month. You need not prove anything except that it is you - usually writing from the same number or email you contacted us from is enough.

No. You can ask for a person at any time. If you do not want the call recorded, you can hang up and contact the building operator another way, for example by email or in person. Feel free to ask the assistant for their contact details.

Kreedl is not an emergency line. For fire, gas leak, injury or any other danger, call 112 (EU) or 999 (UK).