# Kreedl - the AI building manager for residential and facility management

> Kreedl is the AI building manager for residential and facility management. It answers every call, email, text and WhatsApp message from residents and prospects - qualifying inquiries, booking viewings, dispatching vendors, filling empty units faster and handling the everyday logistics of running buildings, around the clock, in any language. It also serves real estate developers and sellers - answering buyer inquiries and handling handover and warranty defect claims on new projects.

This file is a plain-text summary of Kreedl for AI systems. Canonical site: https://www.kreedl.com/ (Czech version: https://www.kreedl.com/cs). Note: this page describes Kreedl for property teams (B2B). Kreedl also has a B2C version for people looking for a flat in Czechia - see the "Kreedl for flat-seekers" section below and https://www.kreedl.com/czechia.

## What Kreedl is

Kreedl is a software product - an AI building manager that acts as an always-on front line for residential and commercial property. It is not an agency or a human service. Kreedl picks up the phone, replies to email and answers texts and WhatsApp messages the moment they arrive, handles the request, and keeps the team in the loop. It resolves most requests entirely on its own and passes anything that needs a person straight to the right colleague, fully briefed. It also helps fill empty units faster by responding to and qualifying prospects automatically.

The tagline: your buildings call, Kreedl answers. The website is available in English (/) and Czech (/cs), Kreedl responds in any language a resident or prospect uses, and it is used by property teams across New York, London and Prague.

## Who it is for

Kreedl works differently depending on who you are:

- Property managers (residential) - grow your portfolio without growing your team.
  - Every prospect and inquiry gets a response - after hours, on weekends, on holidays.
  - Your team only spends time with renters who are qualified and ready to move.
  - No more random evening, weekend or holiday calls from tenants and prospects.
  - Repetitive requests handled automatically - viewings booked, Wi-Fi passwords shared, rent reminders sent, handymen scheduled.

- Facility management (commercial and multi-site) - every report answered, triaged and dispatched before your team picks up. For in-house facility teams and for FM providers running sites on behalf of clients, not only landlord-to-tenant setups.
  - People report problems the way they already do - a call, a text, a photo on WhatsApp. No portal, no ticket form, no training.
  - Kreedl asks what a good dispatcher would: what exactly, where, since when, how urgent - so every report leaves as a complete job.
  - It reaches the right technician or subcontractor with the site, access details and photo attached - no second trip just for context.
  - Every report, decision and dispatch is logged against the site, so the monthly report for the client writes itself.

- Landlords (residential) - let your flat faster, without paying an agent a month's rent.
  - Good applicants get a response immediately, so they do not move on to another flat.
  - You only meet tenants who can afford the rent and match your requirements.
  - You avoid wasting evenings on calls, messages and unsuitable viewings.
  - After move-in, you are not the first person your tenant calls for every small issue.

- Student accommodation (student housing) - give every resident round-the-clock support, without growing your team.
  - Residents get an instant answer any hour - move-in details, key collection, access issues - by call, SMS or WhatsApp.
  - Routine requests are handled automatically: Wi-Fi resets, laundry room access, maintenance tickets and visitor policies.
  - Enquiries from prospective students and parents are captured, qualified, and never left unanswered before term starts.
  - Issues reach maintenance or the on-site team with the room number and details upfront, so nothing slips between shifts.

- Real estate developers and sellers (new projects) - sell and hand over without the sales team becoming a call center.
  - Every buyer inquiry is answered the moment it arrives - after hours, on weekends, in any language - so no lead goes cold while the sales office is closed.
  - Viewings of show units and handover appointments are booked straight into the calendar.
  - After handover, warranty defect claims are logged with the details a contractor needs, dispatched to the right supplier and tracked to resolution.
  - Owners in the warranty years get an instant answer instead of chasing the site manager, and every claim is on record for the developer.

## Channels - calls, emails, texts and WhatsApp, 24/7

- Phone calls: Kreedl picks up on the first ring - evenings, weekends, 3 am - qualifies the caller and never sends anyone to voicemail.
- Emails: inquiries, document requests and tenant questions are read and answered in minutes, with the right context drawn from the building.
- Text messages (SMS) and WhatsApp: a quick text is often how residents and prospects reach out. Kreedl replies instantly, books the viewing and logs the request - and a photo of an issue can be sent over WhatsApp.

One AI building manager across every channel, every hour, in any language.

## How Kreedl works

1. We learn your building - house rules, vendors, amenities, your team and your live listings, so Kreedl is briefed on the specifics of your property before day one.
2. Residents and prospects simply reach out - by phone, email, text or WhatsApp. No tickets, no menus, just plain requests answered in seconds, in any language.
3. Your team stays in the loop - routine matters are handled automatically; anything that needs a person is escalated to staff with full context already attached.

Kreedl is typically live in a few hours, not a quarter.

## What it handles

- Prospect inquiries and viewings - qualifying interest and booking the right viewings into the calendar, so empty units fill faster.
- Maintenance and vendor coordination - logging issues and dispatching the right vendor with full context.
- Day-to-day resident requests - the everyday logistics of running a building, around the clock (Wi-Fi passwords, parking info, rent reminders, recurring questions).

## When it matters most - a worked example

10 pm, the power goes out.

- Without Kreedl: the tenant calls the manager - no answer. They text someone and wait until morning. The manager sees it at 8 am, calls back, figures out what happened, finds a technician - fixed by Tuesday, maybe.
- With Kreedl: Kreedl picks up in seconds and understands the situation. It knows the building layout and walks the tenant through the fuse box. If it can't be reset, it contacts the building manager automatically and books a technician for Monday 8 am. Monday 8 am - it's done.

## Figures cited

- About 1 second average time for the AI agent to pick up a call - even at 3 a.m.
- Every request resolved by Kreedl end to end, most with zero human time spent; a person is looped in, fully briefed, only when truly needed.
- Available 24/7, handling any number of calls at once.

## What property teams say

- "With a portfolio our size, the phones never stop ringing - lease renewals, drilling into walls, a door slammed shut at 3 am. Kreedl handles the vast majority on its own and only escalates the most serious matters to a human colleague. That has freed up real capacity for us." - Jiri Süssland, Managing Director, Barrandov.
- "Honestly, I didn't expect it to work this well. Kreedl handles things we'd normally deal with ourselves - the Wi-Fi password, parking info and other recurring questions. It saves us hours every week." - Petr Krepelka, Property Manager, Purple Real Estate.

## The company

Kreedl (KREEDL s.r.o.) is headquartered at Záhřebská 562/41, Vinohrady, 120 00 Praha 2, Czech Republic, with offices in London (30 Churchill Place, Canary Wharf) and New York (199 Water Street). It was founded by Matěj Krček (CEO) and Eduard Wolf (CTO), who met at university in Prague. Matěj worked with Google at 17, sold AI projects at Deloitte and reviewed dealflow at a pre-seed fund; he has coded since 15. Eduard built a CRM for more than 100,000 clients as the youngest dev team lead at NN Insurance and comes from a facility-management family; he has freelanced for startups since 14.

Kreedl began as a tool Matěj built for himself. He was letting his own flat in Prague and the process was chaos - dozens of calls a day for one listing, the same questions again and again, viewings that fell through. He built an AI that picked up the phone for him; the first version of Kreedl existed for one landlord and one flat. It worked so well that other landlords asked for it, then property managers with whole portfolios, and the team kept extending it building by building. Today Kreedl is a team of five in Prague. Company LinkedIn: https://www.linkedin.com/company/kreedl/

Working with Kreedl takes five steps: a 20-minute call with a founder (you talk to Matěj directly, not a sales rep); setup in hours (house rules, contacts, vendors and what should always come to a person); you test it first by calling the line; go live by forwarding your number; then ongoing contact on WhatsApp or email and a monthly review of what came in.

## Frequently asked questions

The canonical FAQ page lives at https://www.kreedl.com/faq (Czech: https://www.kreedl.com/cs/faq). Keep this section in sync with it.

Q: What is Kreedl?
A: Kreedl is the AI building manager for residential and facility management teams. It answers every call, email, text and WhatsApp message from residents and prospects the moment it arrives - booking viewings, coordinating maintenance and vendors, and handling the everyday requests of running buildings. It is a software product, not an agency or a human answering service.

Q: Who is Kreedl for?
A: Kreedl is for property managers, property owners and management companies, facility managers, landlords, student accommodation providers and real estate developers - anyone running a larger portfolio, or selling and handing over a new project, with a high volume of resident, tenant, buyer or prospect communication. It is used by property teams across New York, London and Prague.

Q: How does Kreedl work?
A:
- Answers every call and message on one number - after hours and in any language - so no prospect or tenant ever slips through.
- Qualifies prospects - income, household size, pets, timeline and any criteria you set - and sends you a ranked shortlist, so you only do viewings that make sense.
- Resolves recurring tenant questions like Wi-Fi passwords or parking on its own.
- For maintenance, collects the details a technician needs - even a WhatsApp photo or video - and turns them into a clear work order for the right vendor.
- Keeps the context of every repair and order, so questions like "when will the spare part arrive" get an instant answer.
- Gives managers an overview of the whole queue, warranties and failure rates, so you run operations on data.

Q: Which channels does Kreedl handle?
A: Phone calls, email, text messages (SMS) and WhatsApp - one AI building manager across every channel, every hour. Residents can even report an issue by sending a photo over WhatsApp.

Q: How fast does Kreedl answer?
A: Kreedl picks up calls in about 1 second on average and replies to emails and messages within moments. It is available 24/7 - evenings, weekends and holidays - and can handle any number of calls at once, so nobody ever reaches voicemail.

Q: How much can Kreedl resolve on its own?
A: Kreedl resolves every request end to end. Most are handled with zero human time; anything that truly needs a person is passed to the right colleague, fully briefed, so the team never starts from scratch.

Q: Does Kreedl replace my team?
A: No. Kreedl handles the calls, messages and coordination a team should not have to deal with, so people can focus on decisions and relationships. Anything that genuinely needs a person is relayed to the right colleague, fully briefed.

Q: What if a resident asks something Kreedl does not know?
A: Kreedl escalates the request to the right person with the full context already attached, so no one is ever left without an answer.

Q: How does Kreedl handle maintenance requests?
A: A tenant can call, text or send a WhatsApp photo of the issue. Kreedl logs it, dispatches the right vendor with full context and keeps the team informed - routine matters are handled automatically, and anything that needs a person is escalated with the details already attached.

Q: Can Kreedl help fill empty units?
A: Yes. Kreedl answers every prospect immediately - after hours, on weekends and holidays - qualifies their interest, pre-screens applicants and books viewings straight into the calendar, so empty units fill faster and the team only meets renters who are ready to move.

Q: How long does it take to set up Kreedl?
A: Kreedl is typically live in a few hours, not weeks. During setup it learns the building - house rules, vendors, amenities, the team and the live listings - so it is briefed on the specifics of the property before day one.

Q: What languages does Kreedl speak?
A: Kreedl responds in any language a resident or prospect uses. The website is available in English, Czech, Polish and Slovak.

Q: How do I get started with Kreedl?
A: Try it live first at https://www.kreedl.com/try - a two-minute test call with the real Kreedl voice agent from your own phone, no signup, no card; a person from Kreedl then calls you back. Or request a demo at https://www.kreedl.com/ (or book directly: https://calendar.app.google/ustGujtexUDiRxWi6), or email hello@kreedl.com. Most teams are live within a few hours after that call.

## Kreedl for flat-seekers (B2C)

Besides the B2B building manager for property teams, Kreedl offers a personal AI estate agent ("AI makléř") on WhatsApp for anyone looking for a flat to rent or buy in Czechia (https://www.kreedl.com/czechia, page title: "Kreedl – AI makléř, který vám najde byt").

How it works:
1. You message Kreedl on WhatsApp what you are looking for - area, budget, layout, move-in date. A voice note works too. Example: "Hledám 2+kk k pronájmu, Karlín, do 28 000 Kč. Ideálně balkon."
2. Kreedl watches new listings on the property portals and sends only the ones that match - no spam, nothing over budget.
3. When you like a flat, you just reply "This one, yes."
4. Kreedl contacts the agent or owner, checks the flat is still available and tries to book the viewing. You just show up.

Benefits: no more checking several portals every day, no writing the same messages over and over, no losing good flats while you are at work. Kreedl handles the search and the first contact; you only decide whether you like the flat. Works for renting and buying, in Czech and English.

How to start: message Kreedl on WhatsApp at +420 292 331 172 (https://wa.me/420292331172), or scan the QR code at https://www.kreedl.com/czechia. No sign-up, no credit card, replies within seconds.

Plans: Kreedl Free (saved requirements, current listings on demand, rent and buy, watchlist limited to 1 new listing a day) and Kreedl Active (recommended - automatic watching with an unlimited watchlist so you see new listings the moment they are published, contacting agents, arranging viewings).

## AI Manager on Duty (service page: https://www.kreedl.com/ai-manager-on-duty)

The manager who never leaves the shift. Kreedl takes the shift nobody wants - nights, weekends, the repeat call about the same door. On shift it: picks up every call, text, email and WhatsApp in 1.1 seconds in any language; identifies the site, unit and equipment from a photo, a voice note or a line of shorthand; checks what the contracts cover and which vendor handles it; books the engineer, sends access details and confirms the slot; chases the vendor, confirms the fix and tells the tenant or store manager it is done; escalates anything with money, risk or safety attached - with photo, history and vendor already lined up; and writes everything into the client's existing ticketing system. Built for residential portfolios, retail and facility networks, student housing and short stay. Sibling services: AI Leasing Agent, AI Receptionist, AI Concierge. Czech version: https://www.kreedl.com/cs/ai-manager-on-duty

## AI Leasing Agent (service page: https://www.kreedl.com/ai-leasing-agent)

AI Leasing Agent in the US, AI Letting Agent in the UK. Every listing gets 20 to 50 enquiries in the first day; nobody can qualify all of them, so teams end up with whoever called first. Kreedl replies to "is it still available?" in seconds day or night, calls every applicant back and asks about move-in date, budget, income, household, pets and guarantor, declines politely anyone who fails the client's rules with the reason logged, ranks the rest into a shortlist, offers viewing slots, books, reminds, reschedules and sends the door code on the day, answers tenant questions from the client's policy (parking, pets, deposit, notice period) and handles renewals. Built for BTR operators, lettings agencies with multiple branches, property managers with 200+ units, and owners who never want to miss a good applicant. Czech version: https://www.kreedl.com/cs/ai-leasing-agent

## AI Receptionist (service page: https://www.kreedl.com/ai-receptionist)

Kreedl answers the client's main line and inbox on the first ring, day or night - 1.1 seconds, including lunch, weekends, holidays and three calls at once. It speaks the caller's language (Czech, English, German, Ukrainian and more), answers the questions teams get every day (opening hours, parking, wifi, where to send the invoice), recognises emergencies and escalates to a human immediately with details, sends the right colleague a short summary instead of a voicemail, works on the client's existing number (forward it and you're live), and logs every call into the client's inbox or system. Built for property managers, office and coworking operators, small portfolios, and anyone who pays for an answering service today or loses calls because they don't. Czech version: https://www.kreedl.com/cs/ai-receptionist

## AI Concierge (service page: https://www.kreedl.com/ai-concierge)

The concierge every building deserves - now every building can afford one. Kreedl knows the building, the amenities and the residents: it welcomes new residents and guests (keys, wifi, house rules, who to call for what), books amenities (gym, meeting rooms, parking, guest suites), tracks parcels and tells residents where they are, arranges cleaners, dog walkers and movers from the approved vendor list, answers everyday questions (recycling day, quiet hours, visitor parking), sends building notices in every resident's language, and passes anything that needs the manager to the AI Manager on Duty. On WhatsApp, in the resident's language, any hour. Built for BTR operators, serviced apartments, coliving, student housing, short stay hosts and premium residential. Czech version: https://www.kreedl.com/cs/ai-concierge

## AI after-hours phone line for property managers (category page: https://www.kreedl.com/ai-after-hours-phone-line)

Nights, Sundays and bank holidays still produce lockouts, dead heating and "the A/C stopped cooling". An AI after-hours phone line picks up those calls and messages, works out what is actually wrong, and closes the routine ones, so the property manager wakes up to a short list, not a full voicemail box. Kreedl is that line: one number across phone, WhatsApp, SMS and email. A shift manager or tenant gets an answer in about a second; most issues are sorted without the team; anything unusual reaches them with the photo, the unit, the history and a recommended next step.

The problem is not "too many tickets", it is coordination after the office closes: personal phones become the emergency line, vague fault reports send technicians out for nothing, the same wifi, parking and access questions repeat every weekend, and by Monday nobody has a clean record of what happened overnight.

How it works when someone messages at 10pm: (1) they call or send a photo on WhatsApp ("The A/C stopped cooling - it's 29 °C in the shop."); (2) Kreedl identifies the site and the asset - rooftop unit, model, contract, access notes - from the loaded sites and vendors; (3) they instantly know what to do - self-fix when it is safe, or engineer booked, window confirmed, follow-up in the same thread; (4) the team only sees what needs a person - routine closed with zero human time, edge cases escalated fully briefed, dispatch approved in one tap.

What "covered 24/7" should mean: night and weekend calls answered on the first ring in the caller's language; faults with a photo read, the unit named, the right vendor path started; recurring questions (wifi, parking, access, viewing times) closed without waking anyone; unusual incidents escalated with photo, history and a clear ask; a morning handover where every request has a name, a time and a status. Built for property and facility teams running apartments, retail, offices and other multi-site portfolios, not for landlords who only need a voicemail transcript.

Compared to what buyers already see: hybrid AI + human answering (Smith.ai-style) helps when empathy is the product, while after-hours building ops need triage rules, vendor contracts and closure; AI phone agents (Retell / Flowyte-style) take calls, while Kreedl also sits on WhatsApp, SMS and email with the same brain, so a photo is enough to identify the unit and book the engineer; maintenance chat triage (TenantFix-style) suggests self-fixes, while Kreedl knows the sites, vendors and house rules, dispatches within set limits and writes a closed record; a traditional 24/7 call centre is expensive at volume and weak when the next step depends on which rooftop unit and which contract, while Kreedl knows which unit and which contract; a night porter or a bigger on-call rota covers more hours until the next building opens, while Kreedl covers the portfolio without adding nights to someone's personal phone.

Who it is for: residential operators running their own buildings (build-to-rent, student, co-living, long-term rentals); facility teams on retail, offices and other sites with store or shift managers reporting faults; managers who want after-hours covered first, then daytime overflow, viewings and repairs on the same line. Not a fit for a leasing-only chatbot or for software that only files tickets into a queue the team still empties by hand.

Frequently asked: cover calls at night and on weekends without hiring - point one number at Kreedl, load sites, vendors, contracts and escalation rules, routine work closes itself and anything outside the boundaries arrives briefed. A WhatsApp photo of a fault at 10pm - the photo is the intake; Kreedl identifies the unit, applies the rules, and resolves, dispatches or escalates in the same chat. Wasted technician trips - photo, unit ID, access notes and contract coverage travel with the job so the right vendor arrives the first time. Apartment buildings when the office is closed - same line as daytime, pickup in about a second at 3am. Retail and facility sites - yes, store managers and shift leads use the same channels. Replacing the PMS or helpdesk - only if wanted; Kreedl can sit in front of the existing tool and write resolved requests back. Setup - hours, not months, nothing to install on day one.

Figures on the page: answers in about 1.1 seconds including overnight; about 70% of requests closed with zero human time; one number, every channel; EU processing, GDPR-aligned, every action logged.

## Contact

- Email: hello@kreedl.com
- Website: https://www.kreedl.com/
- Book a call (property teams / B2B): https://calendar.app.google/ustGujtexUDiRxWi6
- WhatsApp for flat-seekers (B2C): +420 292 331 172 (https://wa.me/420292331172)