Kreedl - Terms of Service

A1. What Kreedl is and is not

Kreedl is an AI assistant that answers phone calls, WhatsApp, SMS and email for the building operator named at the start of each conversation. It records requests, answers questions, books viewings and appointments, and arranges repairs with vendors, within the limits set by the building operator.

Kreedl is not your landlord, property manager or employer. It does not decide on tenancies, contracts, payments, evictions, access to premises or any other matter with legal effect for you. Any such decision is made by the building operator and its staff. Kreedl processes data on the building operator's behalf and its role is described in our Privacy Policy at kreedl.com/privacy.

A2. You are always talking to an AI

Every conversation with Kreedl starts with a notice that you are communicating with an AI assistant and, on phone calls, that the call is recorded. This applies on every channel and in every country. You may ask to speak to a person at any time and the assistant will connect you or arrange a call-back. If you provide a mobile number, you agree to receive service-related calls and text messages from the assistant, which may use automated technology. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts, HELP for help, or contact the property manager's office listed on the line you contacted.

A3. Emergencies

Kreedl is not an emergency service. If there is a fire, gas leak, flooding that threatens safety, a medical emergency, a crime in progress or any other danger to life or property, call the emergency number for your country first (112 in the EU, 999 in the UK, 911 in the United States) and only then report the matter to your building operator through Kreedl.

A4. What Kreedl tells you

Information provided by Kreedl (for example whether a unit is available, when a technician will arrive, what the house rules say) is based on the data your building operator has made available and on the conversation itself. It is provided in good faith but may be incomplete or wrong. It is not legal, financial or professional advice and does not amend your lease, contract or any other agreement. If something matters to you, confirm it with the building operator in writing.

A5. Acceptable use

When communicating with Kreedl you agree not to impersonate another person, submit false reports, attempt to extract data about other people, send unlawful or abusive content, or attempt to interfere with or manipulate the assistant. Kreedl may end a conversation and refer it to the building operator where this occurs.

A6. Your data

How your data is handled, how long it is kept and how to exercise your rights is set out in the Privacy Policy at kreedl.com/privacy and in the notice provided by your building operator. Your building operator is the data controller and Kreedl is its processor.

Kreedl sends service text messages on behalf of property managers who use Kreedl: alerts about tenant requests, call summaries and account notifications to the property manager's team, and - where a tenant has contacted a Kreedl-operated line - confirmations and follow-ups about that tenant's own request. Messages are never used for marketing.

Messages are sent only to people who have opted in: by ticking the consent box in the Kreedl application or on kreedl.com, or by contacting a Kreedl-operated line first. Message frequency varies. Message and data rates may apply.

Reply STOP to any message to opt out; you will receive one confirmation and no further texts. Reply HELP for help or email [email protected]. Mobile numbers and SMS opt-in status are never sold or shared with third parties or affiliates for marketing purposes. Carriers are not liable for delayed or undelivered messages.

B1. The service

Kreedl provides an AI assistant that communicates with Users on the Customer's behalf across phone, WhatsApp, SMS and email, and carries out the actions the Customer has authorised. The exact scope, the channels, the degree of autonomy, the situations that always require human approval and the vendors Kreedl may engage are configured for each Customer during onboarding and recorded in the Customer's agreement. Kreedl acts strictly within that configuration.

B2. What Kreedl never does

Regardless of configuration, Kreedl does not conclude, amend or terminate any lease, contract or legal relationship, does not make decisions on tenancy applications, evictions, deposits, payments, penalties or access to premises, and does not give legal advice. All such matters are reserved to the Customer. Kreedl's outputs are recommendations and records for the Customer's staff to act on.

B3. Customer's responsibilities

The Customer is responsible for -

• the accuracy and completeness of the data it provides (sites, units, tenants, vendors, contracts, house rules, escalation contacts) and for keeping it up to date;
• the autonomy limits it sets and every action Kreedl takes within them;
• reviewing and acting on escalations in a timely manner;
• having a lawful basis for every communication it instructs Kreedl to initiate;
• informing tenants, residents, facility users and other data subjects about the processing of their data as required by Articles 13 and 14 GDPR, including publishing the information for callers contained in Part A of the Compliance Terms on its website, notice boards or other channel reaching the data subjects. This is the Customer's obligation as controller, not Kreedl's;
• complying with housing, consumer, anti-discrimination, telecommunications and data-protection law applicable to its buildings and jurisdictions;
• where the Customer operates in the United States, complying with the Fair Credit Reporting Act, the Fair Housing Act, the TCPA, state call-recording laws and state and local housing law, including providing any adverse action notices to applicants;
• the terms of any third-party system it connects to Kreedl and any licences required for that connection;
• its staff's use of Kreedl and the confidentiality of their credentials.

B4. Communications are not marketing

Calls and messages that Kreedl initiates on the Customer's instruction (payment reminders, repair follow-ups, viewing confirmations, vendor coordination, notices under a lease) are service communications within an existing tenancy, facility or supplier relationship. They are not direct marketing. The Customer confirms it will not instruct Kreedl to send unsolicited commercial communication.

B5. AI transparency

The Customer may have Kreedl present itself under the Customer's own name. In every case the assistant will state that it is an AI, that calls are recorded, and how to reach a person. The Customer may not instruct Kreedl to conceal its AI nature.

B6. Data protection

The Privacy Policy at kreedl.com/privacy and the Data Processing Agreement at kreedl.com/dpa form an integral part of these Terms. In summary -

• The Customer is the controller of tenant, resident, facility-user and vendor data. Kreedl is the processor and acts only on the Customer's documented instructions.
• The Customer owns its data and all outputs generated from it (recordings, transcripts, summaries, records). Kreedl does not use this data for any purpose other than providing the service.
• Kreedl does not train or fine-tune AI models on Customer or User data.
• Kreedl may create anonymised, aggregated statistics (for example volumes, resolution rates, response times) that cannot identify any person or Customer, and use them to operate, improve and promote the service, but only to the extent permitted by the Data Processing Agreement.
• The Customer may export its data at any time during the agreement and for 30 days after it ends. After that, data is deleted as described in the Privacy Policy.

B7. Intellectual property and references

All software (including source and object code), models, prompts and system instructions, workflows, conversation and voice scripts, templates, databases, interfaces, designs and documentation, trademarks and other designations forming the service or used in providing it, together with Kreedl's know-how and all intellectual property rights in any of them (together, "Kreedl IP"), are the exclusive intellectual property of KREEDL s.r.o. or its licensors.

Kreedl IP also includes all modifications, customisations, extensions, improvements, integrations and other adaptations of the service and its components, in particular the customisation of the voice assistant and the tone of communication, and the prompts, workflows and technical solutions created during onboarding or at any time afterwards. This applies even where they were created at the Customer's request or according to its requirements, instructions or materials, exclusively for its needs, with its cooperation or for a fee paid by the Customer. Kreedl exercises the economic rights in them in its own name and on its own account.

Within the meaning of Section 58(1) of Czech Act No. 121/2000 Coll., the Copyright Act (the "Copyright Act"), the parties expressly agree, by acceptance of the order, that the Customer is not considered the commissioning party or the employer under Section 58(7) of the Copyright Act in respect of any computer programs, databases or other results of Kreedl's work, and does not exercise any economic rights in them. The parties further exclude the application of Section 61 of the Copyright Act.

The prompts, system instructions, models, the technical solution of the service and Kreedl's know-how are Kreedl's trade secrets. Kreedl may use, further develop and provide Kreedl IP to others without restriction, including modifications and improvements created in connection with its work with the Customer. This does not affect Kreedl's duty of confidentiality regarding the Customer's confidential information or the protection of the Customer's data under section B6.

The Customer receives a non-exclusive, non-transferable right to use the service for the term of its agreement, solely for its own business purposes in connection with the properties for which it uses the service, through the interfaces Kreedl makes available and to the extent set out in the agreement (the "Licence"). The fee for the Licence is included in the price of the service. The Customer may not grant sub-licences or assign the Licence; use of the service by the Customer's staff is not a sub-licence. The Licence cannot be exercised while the service is suspended and ends when the agreement ends. The Customer does not acquire any copy of the software, its source code or any other right not expressly granted in this section.

The Customer may not, itself or through any third party:

• reproduce, modify, translate, adapt or otherwise alter the service or any of its components, or create derivative works from them;
• reverse engineer, decompile or disassemble the service, or otherwise attempt to discover its source code, models, prompts, system instructions or other non-public elements, including through targeted queries or instructions to the AI assistant;
• make the web interface or any other Customer-facing part of the service available to anyone other than its staff, or rent, lend or otherwise provide the service to third parties;
• circumvent, remove or interfere with the technical protection measures of the service (Section 43 of the Copyright Act), or extract content from the service by automated means outside the interfaces provided for that purpose;
• use the service, or information about how it works, to develop, train or improve a competing service or AI model, or to run comparative tests for third parties;
• remove or alter any authorship notices, trademarks or other designations of Kreedl's rights.

The restrictions in the previous paragraph apply to the fullest extent permitted by law. A breach of this section is a material breach of these Terms. In that case Kreedl may proceed under section B12 and is, in addition, entitled to compensation for damage and to the return of any unjust enrichment. The Customer is liable for any breach of this section by its staff and by anyone to whom it has made the service available as if it were its own breach.

If the Customer or its staff give Kreedl suggestions, comments or other feedback on the service, Kreedl may use it free of charge and without restriction for any purpose, in particular to develop and improve the service, but is not obliged to use it. Where such feedback is protected by intellectual property rights, the Customer grants Kreedl a royalty-free, irrevocable licence, unlimited in time, territory and scope, for all modes of use, including the right to modify it, grant sub-licences and assign the licence. Improvements to the service based on such feedback are Kreedl IP. This does not affect Kreedl's duty of confidentiality regarding the Customer's confidential information.

The Customer grants Kreedl the right to use the Customer's name and logo on kreedl.com and in marketing and sales materials as a reference. The Customer may withdraw this consent by email at any time with effect for future materials.

B8. Fees

Fees, billing cycle, minimum term and notice periods are set out in the Customer's agreement. Kreedl may suspend the service for unpaid invoices after written reminder.

B9. Warranties and AI outputs

The service is provided "as is" and "as available". Kreedl uses reasonable efforts to keep it available and accurate, but AI systems can misunderstand, misclassify or produce incorrect outputs. Kreedl does not warrant uninterrupted operation, error-free output, or that any request will be resolved, any vendor will attend, or any applicant will be placed. The Customer is responsible for verifying outputs before relying on them for any decision.

B10. Liability

To the fullest extent permitted by law -

• Kreedl is not liable for indirect or consequential loss, loss of profit, loss of data or damage to reputation.
• Kreedl is not liable for actions taken within the autonomy limits set by the Customer, for consequences of inaccurate or outdated data provided by the Customer, for the acts or omissions of vendors, telecoms carriers, messaging platforms or other third parties, or for the Customer's failure to act on an escalation.
• Kreedl's total liability under any agreement is limited to the fees paid by the Customer in the twelve months preceding the claim, unless the agreement says otherwise.
• Nothing in these Terms excludes liability that cannot be excluded under Czech law.

B11. Indemnity

The Customer will indemnify and hold harmless KREEDL s.r.o., its officers, employees and contractors against any claim, fine, loss or cost (including reasonable legal fees) arising from the Customer's breach of these Terms or applicable law, from data the Customer provides without a lawful basis or without required notices to data subjects, from the autonomy settings the Customer chooses, or from any decision the Customer makes in reliance on Kreedl outputs.

B12. Suspension and termination

Kreedl may suspend access, or terminate it in accordance with the order, where the Customer materially breaches these Terms or the law, where continued operation would expose Kreedl to legal risk, or for non-payment. On termination Kreedl disconnects integrations, stops processing except for the return and deletion of data, and handles data as set out in section B6.

C1. Changes

Kreedl may update these Terms. Material changes will be notified to Customers by email at least 14 days in advance and reflected by a new effective date. Continued use after the effective date means acceptance.

C2. Governing law and disputes

These Terms and every agreement with Kreedl are governed by the laws of the Czech Republic. Disputes will be decided by the competent courts in Prague, Czech Republic. This applies regardless of where the Customer or the building is located.

C3. Language

These Terms are published in English and Czech. In case of any inconsistency, the English version prevails.

C4. Contact

KREEDL s.r.o., Záhřebská 562/41, Vinohrady, 120 00 Praha 2, Czech Republic

[email protected]